Privacy Policy

This Privacy Policy explains how Golden Portal UAE (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit goldenportaluae.com (the “Website”) or contact us for services.

We may collect the following categories of information:

A) Information you provide

• Contact details: name, email, phone/WhatsApp
• Enquiry details: messages, service interest, timelines, notes you provide
• Identification and application data (only if you proceed with services): passport/Emirates ID details, visa/residency details, photographs, education/employment and other supporting documents required for your requested service
• Billing details: invoice details, payment confirmations (we do not intentionally store full card details if payments are processed by third-party providers)

B) Information collected automatically

• Cookies and similar technologies (see Section 6)
• Device and usage data: IP address, browser type, pages visited, time spent, clicks, referring URL

We use your information to:

• Comply with legal obligations and respond to lawful requests
• Respond to enquiries and provide quotations and consultations
• Deliver requested services (e.g., eligibility checks, document review, application preparation, submission support)
• Communicate with you (updates, requests for documents, appointment scheduling)
• Improve the Website, user experience, and service quality
• Manage billing, accounting, and record-keeping
• Prevent fraud, misuse, or security incidents

We process personal data based on:

• Legal obligations (regulatory, tax, and compliance requirements)
• Your consent (e.g., when you submit forms or share documents)
• Performance of a contract or steps before a contract (providing requested services)
• Legitimate interests (customer service, improving services, preventing fraud)

We do not sell your personal information. We may share information only as needed to provide services or comply with law, including:

• UAE government entities and official portals (where required for processing your request)
• Service partners/subcontractors (e.g., document handling, medical/typing/attestation coordination) strictly on a need-to-know basis
• IT and hosting providers, CRM tools, analytics providers, communication tools (email/WhatsApp/business phone)
• Payment processors for secure transactions
• Professional advisors (lawyers, auditors) where necessary
• Authorities if required by law, court order, or to protect rights and safety

We require third parties to protect your information and use it only for the purposes we specify.

We may use cookies and similar technologies to:

• Enable essential site functions
• Remember preferences
• Understand traffic and usage (e.g., analytics)

You can control cookies through your browser settings. Disabling cookies may affect some site features.

We use reasonable administrative, technical, and organizational measures to protect your data. However, no method of transmission or storage is 100% secure. You share information at your own risk.

We keep personal information only as long as necessary for:

• The purposes described in this Policy
• Contract, legal, and accounting requirements
• Handling disputes and enforcing agreements

Retention periods may vary based on service type and legal obligations.

Our Website may link to third-party websites. We are not responsible for their privacy practices. Review their policies before sharing information.

Our services and Website are not intended for children under 18. We do not knowingly collect personal data from children.

We shall reserve the right to make any minor or major change in privacy policy, and terms and conditions from time to time without any prior notice. If you continue using the portal after we make any change(s) to the privacy policy, this means that you accept them.